Safe Play Policy

Responsible Gambling

Gambling is entertainment — not a way to make money. r3rr is committed to providing Pakistani players with the tools, information and support needed to keep gambling safe, controlled and genuinely enjoyable.

18+ Only — Adults Access Only
Adults Only

18+ strictly. Age verification is mandatory before full access.

Limit Tools

Deposit, loss and time limits to keep spending in check.

Self-Exclusion

Temporary or permanent self-exclusion available at any time.

Player Wellbeing

Support resources and honest guidance for anyone who needs it.

What Is Responsible Gambling?

Understanding the boundary between entertainment and harm — and what r3rr does to keep that boundary clear.

Gambling is not a source of income. Losses are a normal and expected part of the gambling experience. Never chase losses. Never gamble with money you cannot afford to lose.

Pakistan's Prevention of Gambling Act, 1977 imposes restrictions on gambling activities. r3rr does not claim that online gambling is legal or government-approved in Pakistan. Users must satisfy themselves that their participation is lawful in their jurisdiction. This is not legal advice.

Responsible gambling means approaching online betting and casino games as a form of entertainment — the same way you might enjoy watching a PSL T20 match or following Pakistan's cricket team through an ICC tournament. It is something done for enjoyment, within limits you have decided in advance, with money that is genuinely discretionary.

r3rr recognises that gambling carries real financial risk. The thrill of a live cricket betting market or a casino game is real — but so is the possibility of losing. The players who enjoy gambling most sustainably are those who set clear limits before they start, never gamble under emotional stress, and treat any winnings as a pleasant bonus rather than an expected income.

Problem gambling is a recognised condition that affects a small but significant number of players. It is not a character flaw or a failure of willpower — it is a behavioural pattern that can develop gradually, often without the individual realising. The warning signs are well documented, and early action makes an enormous difference. r3rr takes this seriously: responsible gambling information appears prominently throughout our platform, not buried in footnotes.

Our responsible gambling framework covers four areas: player tools (limits and self-exclusion), age protection (18+ verification), early warning recognition (self-assessment and behavioural indicators) and support access (how to reach help quickly when it is needed).

Tools to Stay in Control

r3rr and its operator provide practical controls that help you manage your gambling activity before issues arise — not after.

Deposit Limits

Set a maximum amount you can deposit per day, week or month. For example, you might cap deposits at PKR 5,000 per week to ensure gambling remains within your entertainment budget. Deposit limits take effect immediately when lowered and require a cooling-off period before they can be increased.

Loss Limits

Define the maximum net loss you are willing to accept over a set period. Once this threshold is reached, further wagering is automatically restricted until the limit period resets. This is one of the most effective tools for preventing loss-chasing behaviour and protecting your financial position.

Session Time Limits

Set a maximum duration for each gambling session. When the time limit is reached, you receive a clear notification and the option to end the session. Time limits are particularly useful during live betting events — such as PSL matches or ICC games — when sessions can extend longer than intended.

Cool-Off Period

Request a temporary account pause of 24 hours, 48 hours, 7 days or 30 days without permanently closing your account. During a cool-off period, your account is suspended and you cannot log in or place wagers. Any active bonuses may be forfeited. Cool-off periods cannot be ended early.

Reality Check Reminders

Enable regular on-screen reminders that display your session duration, total wagered and net result at set intervals — for example, every 30 minutes. Reality checks interrupt gameplay with factual information, giving you the conscious opportunity to reassess whether to continue.

Self-Exclusion

The most powerful tool available. Self-exclusion removes your access to the Platform for a defined period (6 months, 1 year, 5 years) or permanently. During self-exclusion, marketing communications are also stopped. To request self-exclusion or escalate to permanent exclusion, contact [email protected].

How to Access Your Controls

All responsible gambling tools are accessible through your account dashboard. Navigate to Account Settings → Responsible Gambling to find:

  • Deposit limit settings (daily / weekly / monthly)
  • Loss limit configuration
  • Session time limit controls
  • Reality check reminder intervals
  • Cool-off period requests (24h to 30 days)
  • Self-exclusion initiation
  • Account activity history and session logs

How Self-Exclusion Works

Self-exclusion is a serious, binding commitment. Understand the process before you request it:

Step 1 — Request

Contact support via live chat or email [email protected] and state your preferred exclusion period (minimum 6 months, or permanent).

Step 2 — Activation

Your account is suspended within 24 hours. Marketing emails and promotional notifications are stopped immediately. Pending withdrawals of verified funds may still be processed.

Step 3 — Cooling-Off

Self-exclusion cannot be reversed during the chosen period. A minimum 7-day reconsideration period applies before any request to reduce a self-exclusion term is evaluated.

Step 4 — Reactivation (if applicable)

After the exclusion period ends, reactivation requires you to confirm a fresh commitment to responsible gambling. Permanent exclusion cannot be reversed.

Adults Only — 18+ Access

r3rr is strictly for adults. Access to the Platform — and to all associated betting, gaming and live casino services — is limited to individuals aged 18 years or older, or the higher minimum age required by the operator's license jurisdiction, whichever is the greater threshold.

Age verification through KYC is a mandatory step before withdrawal functionality is unlocked. The operator may also apply verification checks at registration or at any other point during your account lifecycle.

If you are a parent or guardian in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar or elsewhere in Pakistan and you believe a minor in your care has accessed gambling services, please contact us immediately at [email protected] and we will assist you in taking swift action.

Parental controls: We recommend that parents and guardians in Pakistan use device-level parental control software to restrict access to gambling websites for minors. Most Android and iOS devices include built-in parental control features in their settings menus.

Is Someone Else Using Your Account?

If you share a device with family members, take these steps to prevent underage access:

Never save your login credentials in a shared browser. Always log out after each session.
Enable two-factor authentication (2FA) on your r3rr account for an additional security layer.
Use a strong, unique password not shared with any other accounts or family members.
Consider enabling screen-lock on your device to prevent access when your phone is unattended.
Contact support immediately if you notice any activity on your account you did not authorise.

Warning Signs of Problem Gambling

Recognising the signs early gives you the best chance of addressing the issue before it escalates. Be honest with yourself — this information is here to help, not to judge.

You find yourself thinking about gambling constantly — during work, during family time, or late at night when you should be sleeping.

You are betting with money that was set aside for essential expenses — rent, groceries, utilities or school fees.

You increase your wager amounts to feel the same level of excitement, or to try to win back what you have lost.

You have tried to stop or reduce gambling and found you were unable to, despite genuinely wanting to.

You feel restless, irritable or anxious when you are not gambling, and these feelings ease when you start playing again.

You hide your gambling from family members or close friends, or feel shame or guilt after a session.

You have borrowed money, sold possessions or used savings to fund gambling, and justified it as a temporary measure.

Quick Self-Assessment

Answer these questions honestly. If you answer "yes" to two or more, we strongly encourage you to use one of our responsible gambling tools or seek support.

Have you gambled with more money than you originally planned in the past month?
Have you ever gambled to recover money you had previously lost?
Has gambling caused arguments with family members or affected your relationships?
Have you neglected work, studies or family responsibilities because of time spent gambling?
Have you felt the need to keep your gambling secret from people close to you?
Have you ever borrowed money or used credit to fund gambling?
Do you feel distressed or unable to relax on days when you have not been able to gamble?

If you answered yes to any of the above, please consider using our self-exclusion or limit tools, or reaching out to support. There is no shame in asking for help — it is the responsible choice.

Getting Help & Support

If gambling has become a problem — for you or someone you care about — help is available. The most important step is acknowledging it and reaching out.

r3rr takes the wellbeing of its users seriously. If you are concerned about your gambling habits — or those of a family member in Karachi, Lahore, Islamabad, Rawalpindi or anywhere across Pakistan — we encourage you to take action today, not tomorrow.

The first step is usually the hardest: admitting that gambling has moved beyond entertainment and is causing harm. Whether the harm is financial, relational or emotional, it is real and it is addressable. Millions of people worldwide have successfully managed or overcome problem gambling through a combination of professional support, peer groups and practical tools.

r3rr's responsible gambling framework supports players in taking that first step. Our support team can activate a self-exclusion immediately, help you configure account limits, and point you toward relevant resources. Contact us at [email protected] or via the 24/7 live chat in your account dashboard. You do not need to give a detailed explanation — simply saying "I need help with my gambling" is enough to initiate our support process.

For professional gambling treatment and counselling, the operator's responsible gambling programme may provide access to accredited organisations in the operator's license jurisdiction. The availability and specific names of support organisations depend on the applicable license jurisdiction — always refer to the operator's platform for current, verified resources rather than relying on general online searches that may not reflect your situation.

In Pakistan, mental health and addiction counselling services exist through both public hospitals and private clinics in major cities. If gambling is connected to broader mental health concerns — anxiety, depression or financial crisis — your local healthcare provider can direct you to appropriate support. This is a health matter, and seeking help is a sign of strength, not weakness.

If You Are in Crisis

If gambling-related financial or emotional distress is severe and you feel you are in crisis, please contact a trusted family member, friend or healthcare professional immediately. Do not wait.

You can also contact r3rr support at [email protected] to request an immediate account suspension while you seek help. We will act on this request as a priority.

r3rr Support Contacts

Our team is available to help with responsible gambling matters at any time.

  • Email: [email protected]
  • Live Chat: 24/7 via your account dashboard
  • Email Response: Within 24 hours
  • Self-Exclusion: Activated within 24 hours of request

Quick Actions Available Now

Log in to your account dashboard to access these tools immediately:

  • Set or reduce deposit limits
  • Apply a loss limit for this week or month
  • Request a cool-off period (24h – 30 days)
  • Enable reality check reminders
  • Initiate self-exclusion (6 months to permanent)
  • View your full betting and transaction history

Remember

  • Gambling is entertainment, not income
  • Never chase losses — walk away
  • Set limits before you start, not during
  • Only gamble with disposable income
  • Take regular breaks — step away
  • Seeking help is always the right call

Play Responsibly — Enjoy r3rr Safely

Our responsible gambling tools are always available in your account dashboard. Whether you need to set limits, take a break or access support, r3rr is here to help every step of the way.